The five rules
Cancel anytime up to 24 hours before the event start time and you get 100% back — no fees, no questions, no email arguments. Refund hits your card in 3–7 business days.
Can't make it but a friend can? Transfer the ticket from /tickets up until the event starts. The new holder gets the QR — yours stops working. No fee.
If the venue or organizer cancels, we refund 100% to every ticket-holder automatically. You don't need to ask. We notify you within an hour of the cancellation.
First-time host with under 3 events? We hold ticket revenue until the event ends. If anything goes sideways, refunds come from us — not from a host who already cashed out.
Inside the 24-hour window, refund eligibility depends on the venue's policy. We surface the specific policy on every checkout page before you pay. No hidden rules.
Common questions
Yes — within 14 days of purchase, full refund, no usage cap. After 14 days, cancel anytime to stop renewal but the current period isn't refunded.
Guests pay no Flock fee — the host pays 5% + $0.45 per ticket out of the sale, card processing included. On a refund you get the full ticket price back, paid from the host's sales — Flock's fee on that ticket isn't returned to the host.
We initiate immediately. Your bank takes 3–7 business days to post it. Some banks call it 'pending' first — the funds are committed, just not visible.
Only if the event was canceled or didn't happen as advertised. If you bought a ticket and didn't show up, it's non-refundable — but transferring to a friend is always free.
Email trust@flock.city with details (and a screenshot if you have one). Verified misrepresentation = full refund + we follow up with the host.