Skip to main content
Help center

Quick answers. Real humans.

Most questions are answered below. If yours isn't, we read every message. Average reply time is under 4 hours during the day.

Browse by topic

Discover & search

How Flock surfaces events, why your feed looks the way it does, and how to tune it.

RSVPs & tickets

RSVPing, getting tickets, transferring them, refunds, and what happens if an event is canceled.

Crews & friends

Building a crew, group decisions, voting, and the social mechanics that make showing up easier.

Notifications

What we'll send you, what we won't, and how to dial in alerts so you never miss the right night.

Account & privacy

How we protect your data (and don't sell it), local storage, and your trust principles.

Plus & billing

Free vs. Plus, what you get, how to upgrade or cancel, and our pricing transparency policy.

FAQ

Is Flock free?

Yes — the core app is free, ad-free, and stays that way. Plus ($6/mo) unlocks AI concierge, faster planning, and richer crew tools.

Do I need an account to use Flock?

Browsing, discovery, and saves work without an account (we use local storage). Crews, RSVPs, and ticket purchases require sign-in.

How do you pick what shows up in my feed?

Lanes are hand-tuned per city plus signals from your welcome quiz. We never auction placements — if you see it, an editor put it there or your taste did.

Can I cancel a ticket?

Up to 24 hours before the event — full refund, no questions asked. After that, it depends on the venue's policy. See /refunds for the full breakdown.

How does Group Decide work?

Drop 2–6 options, share the link with your crew, and the highest-ranked option wins (RCV-style). No more 45-minute group chats. Try it at /groups/decide.

What cities does Flock cover?

57 cities globally with hand-curated lanes — NYC, LA, SF, Chicago, Austin, London, Paris, Tokyo, plus suburban anchors like Boulder, Asheville, and Conyers GA. Full list at /cities.

What are passkeys and why should I use them?

Passkeys are a more secure alternative to passwords. You sign in with your fingerprint, face, or device PIN — no password to remember or leak. Enable them under Account → Security.

Is my payment information stored securely?

Yes. Flock uses Stripe for all payments — your card details are encrypted and never stored on our servers. We only store the last 4 digits for reference.

What’s Flock’s refund policy?

Event refunds are set by the host. Flock service fees are non-refundable. If a host cancels an event, you receive a full refund automatically. For disputes, contact support@flock.city.

Want to host on Flock?
We work with curators, venues, and crews directly.
If you run nights, programs, or rooms in any of our 57 cities, we'd love to talk.